FAQs

1. What is BrickAttic?

BrickAttic is a modern ergonomic seating brand specializing in office chairs, drafting chairs, rolling stools, and task seating solutions designed for comfort, durability, and everyday productivity.

2. Where can I buy BrickAttic products?

You can purchase BrickAttic products through our official website as well as our official Amazon flagship store. Both channels guarantee authentic products, consistent quality, and full customer support.

Product & Usage

3. What types of chairs does BrickAttic offer?

We offer a range of ergonomic seating solutions including office chairs, drafting chairs and rolling stools, designed for different work environments.

4. Are your chairs suitable for long hours of sitting?

Yes. BrickAttic chairs are designed with ergonomic support systems to help reduce fatigue and maintain comfort during extended working hours.

We use high-quality materials including durable metal frames, high-density foam cushions, breathable mesh or premium upholstery, and heavy-duty caster wheels depending on the model.

Shipping & Delivery

7. Do you offer free shipping?

Yes, all products include free standard shipping.

8. How long does delivery take?

Orders are typically processed within 1–2 business days, and often sooner. Delivery times vary by destination, with most orders arriving within 3–7 business days.

9. How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can monitor your shipment in real time. You can also track your package anytime on the FedEx website by entering your tracking number.

10. Do you ship internationally?

Currently, we mainly serve the U.S. market.

Returns & Warranty

11. What is your return policy?

We offer free 30-day returns and exchanges for eligible orders. Please refer to our Return Policy for full details.

12. How long does it take to process a refund?

Refunds are typically processed within 10 business days after the returned item is received and inspected.

13. Can I exchange an item instead of returning it?

Yes, exchanges are possible depending on product availability. If there is a price difference, customers will need to pay the difference or receive a partial refund accordingly.

14. Do your products come with a warranty?

Most  products come with a 5-year limited warranty covering manufacturing defects. For more detailed information, please visit our Warranty Policy page.

Orders & Payment

15. What payment methods do you accept?

We accept major credit/debit cards, PayPal.

16. Can I change or cancel my order after placing it?

Orders can be modified or canceled within a short time window after placement. Once the order enters processing or shipping, changes may no longer be possible.

17. How will I know my order is confirmed?

You will receive an order confirmation email with your purchase details once the order is successfully placed.

If you have any questions, please contact us at support@brick-attic.com or call +1 (223) 867-4988. We’ll get back to you within 24 hours.